Understanding guest reviews

Find out why guest reviews matter to your business, how to respond to them correctly and how to get more positive reviews on your property page.

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Understanding guest reviews
The ‘ Guest Reviews ’ tab in your extranet helps you understand what your guests liked about their stay and what they thought could be improved. In this tab,
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Understanding guest reviews
When a guest leaves a review, they can choose to: use their own name use a nickname remain anonymous An anonymous review is when a guest leaves a review without
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Understanding guest reviews
It’s easy to respond to guest reviews on Pulse. Just open the app on your iOS or Android device and follow these steps: Go to the ‘ More ’ tab and select ‘
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Understanding guest reviews
Guest reviews are subjective opinions of guests’ experience of staying at a property. On Booking.com, only guests who have booked through us and/or stayed at
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Understanding guest reviews
We know that customers find reviews to be very useful when browsing online. As a result, we only remove reviews in certain situations: In the case of no-shows,