We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.


What commission do I pay Booking.com and when do I pay it?

Updated 3 months ago

Booking.com works with a commission-based model, meaning that you pay us a set percentage on each reservation.

Your property will pay commission on confirmed stays after the guest has checked-out and paid. Commission will also be charged on non-refundable bookings, regardless of whether the guest stayed at your property or not.*

You can find more information about the commission you pay in the Accommodation Agreement you signed when joining Booking.com.

At the beginning of each month, we’ll send you an invoice that includes all your bookings for the previous month – and the total commission owed for those bookings. That way, you just have to make one monthly payment to us.

You’ll receive your monthly invoice by email, and can also find the invoice (and a history of your monthly payments) under the ‘Finance’ tab in your extranet.

Want to learn more about what you get in return for your commission?

*Note: If you’re using an online payments service offered by Booking.com, different rules may apply. Find out more about online payments.


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