Why is my property not live and bookable by guests?

Updated 1 month ago

If your property is not live and bookable on our website yet, it may be because we still need to verify the location of your property.

If you’ve recently signed up to Booking.com, use your login details to check your sign-up status in the Hometab of your extranet.

If you’re already working with Booking.com, check these tips to see what you need to do to get your property online and bookable:

  1. Have you added your rates and availability? If there are no prices and dates loaded, customers won’t be able to see your property on the website. You can check these details in the extranet’s ‘Rates & Availability’ tab. For more info, read our step-by-step visual guide for updating your availability.
  2. If you can’t see your property in Booking.com search results, check your minimum length of stay restrictions and then try searching again.
  3. Have you uploaded photos to your page? We can’t show properties online without a selection of quality images.

You can read more about photos here: ‘How to take better photos of your property?’ and ‘How do I add, change and update my photos?

  1. Make sure you don’t have any outstanding invoices from Booking.com. This information can be found under the Financetab.

If your property is still not bookable or visible after you’ve checked this information, let us know via the ‘Inbox’ tab.

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