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I have asked them to remove the damning heading (and leave the 2.5 score) as I believe that it is affecting my sudden abnormal cancellation rate
Hi Dar el Maq !
I did and Booking.com are not interested and are very happy to allow any guest to give a terrible and false review no matter what they do and they can say whatever libelous comments they choose to
*** GUEST - *** who soaked the bedroom floor, destroyed a pool towel, blocked our toilet with 2 rolls of paper and purposely damaged our staircase walls; and
(3) DISHONEST CON-ARTIST GUEST - who was rude and dishonest
Wasted hours calling, writing and even with proof written and photographic proof - the GUEST can get away with ANY terrible act - which should disallow them from the ability to do added damage - we call it adding INSULT to INJURY!
We are solely there to take the abuse from both the GUEST and BOOKING.COM who are only interested in getting their monthly bill paid on time