Meet our new Booking Heroes

When our partners go the extra mile for their guests, it doesn’t go unnoticed. Discover three stories of true heroism below…



The Around the World Bed and Breakfast was just a one-night pit stop for Kim and Jim – until there was an emergency…


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The night before her wedding, Charissa told the two receptionists at the Acacia Beach Hotel she didn’t want a simple affair after all. She couldn’t believe what happened next… 


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New Zealand

Emily and Fred were worried about taking their baby away from home for his first Christmas – until they opened their apartment door at The Tower Suite… 


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When guests become family

When Jim was rushed to hospital in the middle of the night, his wife, Kim, didn’t know what to do. But they were in luck – B&B owners Corrado and Angela took Kim in like family and made sure the couple didn’t face the scare alone. 



Two receptionists turned wedding planners

The night before her wedding, Charissa suddenly decided she wanted something more for her special day. But it was too late to change anything, wasn’t it? Receptionists Faith and Ferister had other ideas.



An unforgettable first Christmas

As they set off on holiday to New Zealand, Emily and Fred were worried it had been a mistake to take their new baby abroad for his first Christmas. But apartment owner Sarah made sure it was a Christmas to remember.





Want to get to know more of our Booking Heroes? Meet last year’s winners.




Discover the bigger story 

We caught up with our three winning partners to find out how being recognised as a Booking Hero has changed their journey as a partner – and discover what drives them to go above and beyond.


Read more



Sowing the seeds of success


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