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We have to agree with Malcolm. While we also agree with Kath - we also receive many anonymous 100% reviews - we also receive anonymous reviews that are not 100%. As Malcolm points out, how does this help? So you were cold, a legitimate complaint and one we want to address. Was the radiator set too low, was the wind chill -35 degrees, was it a freak cold night in early October? If we don't know when you were here we cannot address your concerns. And if you are leaving a negative comment we assume you WANT us to address your concern. Kath makes a good point that people may not want to be identified to the world, but if that is the case let them send a private email to the owner/manager. We fail to see a sufficient amount of benefit that justifies anonymous reviews.