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Very good app! Thank you for the added features.
Just one comment, I do only receive the new review notification several days after they have been posted. Not a big deal but just wanted to point it out. New bookings notification come in straight away though.
What is your policy?
Extranet: property tab > policies
The booking is for when?
If you cannot communicate with the client to get your deposit you can request to cancel the booking to open the date in your calendar again.
Maybe the best is to call Booking.com assistance, the number is on the extranet.
There is the button to "Mark Credit Card as invalid" on the reservation (on the extranet). Booking.com will then ask the guests for new card details. If that hasn't been done a few days later, I would suggest to call the client and if that doesn't help there is also a button to "request to cancel the reservation". Be careful to cancel too quickly as the client could have made a mistake by accident.
Hi Victor,Maybe check your policy page on the extranet, or contact your account manager via the extranet-inbox. Needless to say, you need to be able to take cardless transactions with your credit card facility.
Hi Gary and Lynne,
Surely you could also only allow bookings with credit card, in which case you will avoid those false bookings?
Greetings from Hoedspruit :)
Call your local support team. The number should be on your extranet. (under the "Booking.com messages" tab).
Ps. I would consider including those extras in the rate you offer. Clients do not like surprises, and do not read the fine print. You are looking for trouble in my opinion. Sorry to be honest.
If you have a card machine, just charge the guest with the no-show fee. Usually 100% I guess...
If you do not know how to charge a credit card, you will have to ask your bank or cc machine provider.
If you do not have a card machine... you probably have a problem. In this case you must change your payment method on Booking.com.
It's better you call your booking.com property manager to assist you with this type of problem. Local support number is on your extranet on the "Booking.com messages" tab.
Hope I could help.