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Indeed Desiree, like the Partner who scored lowly cos the Indian restaurant down the road wasn't very good or the lady who scored lowly because the weather spoiled the holiday. That's the problem with the current score being based against an overall impression. Ive actually booked a property with BDC for a holiday, so at least then I can find out how it all works !!!
Well, there is one option that could be considered and that is to drop the detailed scoring system and just keep the customer reviews, no score, just content. Trip Advisor do this rather well with the simple bubble ratings. B.Com confuse with scorings of 7.9 Good yet individual reviews are awful, its not balanced.
Will do thanks.
Hi Pibmarco and thank you, that is correct and I was keen to know when a refund would be issued , ie how long they would have to wait ?
Thanks for your speedy response
Airbnb have that facility. I feel that creating trust and an understanding between our unknown guests, their expectations and demands versus host capabilities are clearly underestimated on the Booking.com platform.