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Your decision is absolutely right, according my 11years experience
It's not only BdC in this life ...
bear in mind, that for instance, if ALL HOTELIERS worldwide push stop sales button in their systems, then what you would sell, when you have "0" availabilities world-wide ? ZERO sales! Think again that your power comes from hoteliers and their offered availabilities, not by guests
Being working for 11+ years with BdC. My basic principle in the begging was not waste my time for reviews.
When a guest review "5" and the comment is "we claimed double bed" (and he never claimed or even commented in on special requests field) and he booked Twin room (the room is by definition twin and was last available room (high season), how I can protect my reputation .. ?
Why hoteliers can not review or recommend "guests" as well, like other online platforms ?
If you want to book @BdC (as a guest) you have a profile, so this profile can easily been reviewed as well ..
1. In every customer reservation via BDC, it's clearly mentioned the check in time & check out time, so convince the guest to have a look again, what is check in time.
2. in your position, I would contact hot line (BDC assistant call centre) and I would claim to contact the guest as well and explain him/her about check in time: since he did the reservation, he/she accepts terms and condition of your venue!
understood, but how booking.com is connected with Hotelbeds price, for instance ?