Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
Sadly, I had a similar experiences and also spoke to many humans at booking.com, not to mention several e-messages. Yes, they are dealing with it, but till date, they are still dealing with the matter about one month down and counting.
However, I had the opportunity to respond and I think that any prospective guest that prefers the negative comment despite contracdictory reviews from other guests is not welcome to my property. I think it will be wrong to treat guests differently than they deserve for the sake of a good review. Nasty and unwelcome guests, my policy is to show them the door.