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Just received the following email ...
Dear Partner, Due to a temporary technical issue, there was unfortunately a delay in this month’s Payments by Booking.com payout for your property. Our teams have been working diligently on a fix and we are happy to report that the issue has now been fully resolved. The delayed payout for your property was processed today and has been successfully sent to your bank account. We apologise for this delay and the potential impact for you and your business. We also appreciate your patience with us as we sought to resolve this matter as quickly as possible. As part of our ongoing efforts to enhance the products and services we provide, we are running a full evaluation to prevent something similar occurring in the future. We greatly value your partnership and as always, should you have any questions, you can reach us 24/7 via your inboxKind regards, The Booking.com Team
Tweeted @BBCWATCHDOG If we all do it they`ll take it seriously.
Hi All, apologies for this post and joining your thread like this, I have been trying for 13 days to speak with someone at BDC regarding this and there seems to be a complete brick wall, it won`t be a day or so as the official statement seems to imply I sent this message and hopefully someone will be a little more transparent ...
Please forward to Partner Support as all calls and messages (if anyone has the decency to reply) to finance are met with a childish an inappropriate response.So I understand, You took payments on my behalf for guests you sourced and placed into my property, you collected and processed the payment from them, you advised me of each and every booking, you took commission from each reservation and sent me a statement at the appropriate time, you collected your commission payment on the 3rd of May for bookings ending in April 2019, you informed me in writing on a number of occasions payment will be made as per our agreement by the 15th April, your posting on my Extranet invoicing states payment was processed on the 8th April, three communications in writing from the 12 to 15th state from you payment will be processed by the 15th.... Amazing you are already showing payment was processed on the 8th? NO VOLUNTARY COMMUNICATIONS FROM YOU WHATSOEVER UNTIL I RAISED THE NON PAYMENT ISSUE!!! ... Then response to my communication on the 15th you stated the payment was processed on the 15th and it was declined by my bank! absolute lies and shame on you PLEASE SHOW ME THE WRITTEN DECLINED MESSAGE YOU WOULD HAVE RECEIVED AS PROOF! my bank has no record of any payment or attempted payment whatsoever in respect of this transaction, if it was declined then surely you would just resend! it is now 21st and still no payment from yourselves, I have requested a manager call me 3 times and no one has, I also put in an official complaint in writing 3 times and this too has fallen on deaf ears as you have failed to respond adequately if at all? on communication to my three outstanding emails you sent a generic response stating the issue has been passed on to a specialist on the topic and to wait another 2 days! SPECIALIST!!! you have so far failed to pay me and countless others what specialist do you need, just pay the bill and employ the decency to deal with my request and call me to explain.
I own a portfolio of highly rated properties all run through Booking.com with different occupancy levels and rates, Booking.com invoiced their April commission o the 3rd May, paid two rather small amounts (our properties we`re 90% occupancy through other OTA`s) but a substantial payment from BCD about $1,500 has not been paid by BCD, I called and messaged support on the 12th when the smaller payments we`re made and was advised it would be paid on the 15th as per our agreement, I was informed by other owners they regularly receive very late payments from BCD so I again both called and messaged support on the 14th who again stated payment would be made on the 15th and not to be too concerned!! I messaged and called again on the 15th and the payment had not been made and surprise no response at all from BCD, nothing on 16th so again I messaged on the 17th and was mortified with the email reply to say BCD had tried to make the payment but it was declined by my bank (My Goodness) Support will investigate and report back asap, 18th still no response, I spoke with the bank and this is completely untrue from BCD no record of a declined receipt from BCD and we have not changed our account in over 30 years, BCD make payments to the same account for the past 15 months so any error must surely be on their part! 18th as yet no payment and no communication from BCD. The level of service is deteriorating and will almost certainly effect BCD business reputation for the future unless the chief Exec get`s a grip, integrity goes a long way in business and i`m sure this can be made right and any inconvenience should be recompensed. I do hope BCD read and respond to this message.