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Merch Gymreig / Welsh Lady
I've had this happen on more than one occasion, actually last week was the final straw for me. We had two rooms booked and they turned up with an extra adult. Where did they think I was going to put the person. They said it's fine we brought an air mattress but I insisted that unfortunately we cannot allow an extra person as there is no allocated bed for them. Also if I do let them in they will leave a review that it was cramped so just bite the bullet and protect yourself and your rooms. We offer a service and some guests like to think they can do what they want. I'm always happy to go the extra mile but in certain situations you need to stand up for yourself.