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Just had this from BDC - unbelievable
I'm sorry to inform you that there is no possibility to exclude you from this program. This is an exclusive discount our guests will get from our side. We cover of course all the discounts for you. We received in the past very often the information that owners want that we should give the guests the discounts and not the partners. Additional for you you will have an higher visibility for potential new guests due to that.
Maybe they should consider that undercutting their clients own listed price will only piss people off- looks like we will switch our availability to Expedia- well done BDC - another satisfied customer!!!
Thank you for the information- I have checked all the other sites we are listed on and they all have the same rates- there are not even any seasonal changes so this is not correct. We are only active with BDC- Expedia TA and Air BNB are currently not live as we have little capacity left this summer.
We have not any active promotions via booking.com or alternative sites. Our accommodation is also the cheapest available in the town (with very little competition) we are in so absolutely no need to discount further.
We have listed less accomodation this year as we have more private customers- so I assume BDC are trying to claw some of our bookings back by undercutting us.
Very disappointing that we have lost money refunding private clients who thought they were cherished customers and we were looking after them- but no its cheaper on the internet!!!!!
Yes I hate them too but reviews are in every part of life now and most people read between the lines-
We currently have 162 reviews and work really hard to get guests on side but I can say I hate logging on every morning- some of the stuff people come up with ruins your day and just leaves a bad taste in your mouth.
On the other side without BDC I would be looking for a job- I just have to live with it!
Firstly you should respond to the review so people can see you care and you actually read the reviews you can also put your point forward to prospective guests.
If the guests have damaged your property or left additional cleaning you should charge them for this on their credit card, this may also help future hotels as these guests will think twice next time. If you don't have a credit card facility consider using a virtual one and take peoples card details on booking- it has stopped many of our problems.
I had been told that BDC were thinking of implementing a compensation package for hotels who suffered damage by guests and this was going to be part of the reporting misconduct- not sure if this has happened or will ever but at least they recognise the problems.
Gillian Tans does care I made a complaint and she contacted me personally and sorted the problem out with our local manager.
We had a similar experience and warned the guests to tidy up or leave, they made the right noises but the next night were even louder and stuck ham and cheese on all the other guests doors- We told them to leave- we reported them to booking.com and didn't get a review. You problem is more the other guests reviews if you don't sort out the problem.
The best solution is to make some house rules and limit the number of adults allowed in one room- we had six men in one apartment and with the booking.com set up were getting people who wanted to pay the least amount possible, with some help we changed our settings and made a rule no stag groups. Since we have had more families and couples who as they are paying slightly more are far more respectful. Charging for additional people in rooms above two also makes a big difference to the quality of guests.
We had this a guest smoked in a room and a back to back booking so impossible to get rid of the smell- if you charge the guest you just a terrible review- and people hold this over you- if we 'report guest misconduct' and charge a guest do they still get to review us??