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We have a small bed & breakfast hotel (7 rooms) recently i changed our cancellations policy to 14 Days prior arrival from 7 that it was Before and i started to charge the guests as soon as the free cancellation period is over, i had to do this because i had many last minute cancellations and no shows ,
our biggest problem is the last minute reservations , our reception is not open all day and the guests receive accesscode sent to them by sms , when a last minute reservation comes after 15.00 , we can not charge those same day because we are not there , next morning when we get to the hotel at 06.00 the guests already left the room without paying and the credit card is not working . That is a very big problem and Booking.com did not help us to find a solution, they suggested that we could ask the guests to make a bank transfer Before we give out the access code , but that does not work either because any banktransactions after 13.00 goes next day and they can cancell them any time Before that .
does anyone else experince the same same problem ?/ if yes how did you solve it ?