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Shoudlnt the guest talk to booking.com, thats what why booking.com take commission..
Regarding the chargebacks, did you win? 99.9% of the time if a custoemrs is a No Show, and you have all their details, you still wont be able to win a chargeback.
Visa and Mastercard have their own accommodation rules so anyone who ' Doesnt get what they paid for ' can process a chargeback and as the numebrs where keyed in, there is no way to win.
the booking.com chargeback dispute form doesnt work.
yes me too, friendly fraud or chargebacks are starting to hurt businesses..
And if like us the guests card has been charged when they booked with their numbers only, the chargeback cannot be won.
Really the only way to get around a chargeback is ask the customer for their ID, scan of their card, or take direct bank deposit but that makes things ultra complicated.
Ive started to use expedia more and more as they pay into our account and never have to look at a credit card, therefore no risk of a chargeback. All the payment is left with expedia..
What ive also just found out from our eftpos provider is that visa and mastercard have their own accommodation rules which pretty much counts no-shows, cancelation periods void..
their rules state if a guest doesn't stay or cancels they must be refunded.....
Cash is king if you can get it, but then theres the risk of no-shows.
Any guest can do a chargeback at no cost to them, and 99% of the time they will win if their card numbers have been keyed in..
Chargebacks or 'friendly fraud' as they say are becoming more common. i started a thread last week regarding chargebacks but seems like booking.com didnt post it.
problems is with taking bookings with either a card manually entered, or even a card without id can be very risky. VISA and Mastercard have their own accommodation rules regarding disputes and they say is a customer disputes an accommodation charges, no matter what the reason, they will always win..
Cash is king in these circumstances, unless the customer uses a pin for their payment.
the chargeback form on booking.com is useless, and visa or mastercard will always win a chargeback if number have been manually entered.
As for the review, if the majority of your existing reviews are great, other prospective guests looking will discount the bad review 100% of the time, so wouldnt worry about it.
ive spoken and emailed our booking.com account manager, and unfortunately they are more useless then square wheels on a car.
All they want is to take commission.
on another issue, trivago is getting sued in australia for again misleading customers. We paid trivago $600 a year to have our direct website price on their main screen / search but was never shown. their 'best price' deal is a scam.
these American companies just ripping money from people.
as summer is a large majority of our income, its difficult to just let 50% of the income just go. I cant just go to my bank and say ' sorry i cant make loan payments for the next 6 months due to a fire in the area and i refunded all the guests'
Our 'insurance' for our property is our 30day cancellation period. not sure why guests don't have insurance when they travel. I know i've got insurance for my car, health and house....
Hi, yes many have cancelled and we advised they would have a credit for the number of days they booked later in the year.
As there are no fires where we are, the news has advised anyone not to come to the surrounding areas due to fire risk.
I can see a lot of credit card charge backs coming in soon, as some guests are unable to take the days off later in the year.
our policy is 30days non refundable. Many of the bookings are 7 nights long.
Hi, as there are no fires where we live and access is still possible, our cancellation policy is 30days no refund. we advise guests they can take the same amount of days later in the year, but many cant therefore they want a refund.
I know if i miss a flight due to a fire, Qantas wouldn't refund me the flight unless i had my own travel insurance.