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Yep, it's happened yet again. A late arrival and I don't now have the time to go through all the hassle of ringing Booking.com and trying to get it changed. It's costing me money and causing grief to guests. I always send a detailed confirmation email as soon as the guest books highlighting the fact it is booked as single occupancy and NOBODY notices it. As far as they are concerned, they searched for 2 people and that's what they booked. There is no excuse booking.com for not fixing this.
This is an all too regular problem for me too. I seem to waste a lot of time trying to explain it to confused customers, many of whom are rather aggrieved. I sometimes have to discount the room further to sweeten them up. Booking.com really should sort out this. When people search for 2 people, they should not be given the single occupancy rate as people will naturally go for the cheapest price. I must say this is the only channel that I get this problem through. Please Booking.com sort it!