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Has anyone gotten any results on this credit card restriction problem? I cant get any help from booking.com as they always reply with the same canned response which isn't true at all. (We aren't new.) We had credit card information for over a year before they pulled this. They collect a huge fee and they ought to earn what we signed up for by giving us the details they agreed for credit cards over 2 years ago. I've tried to get off of this "temporary" status for over 6 months. If no money, no reservation. Period. Guests have gotten angry about not having their information and are reluctant to give it out again. I shouldn't have to spend even more of my time to call a guest to get credit card details unless booking.com wants to lower their fees. I am forced to only allow reservations 2 weeks out which not only costs me money but booking.com as well. Why wouldn't they want to make more money?!
We have had the same problem. People show up with dogs without confirming or calling us for approval. There needs to be a box that we can check on the ROOM listing if it is pet friendly or not. Expedia provides this and I haven't had any problem with guests showing up with pets and booking a non-pet friendly room. Just because our property is pet friendly, doesn't mean every room is.
Same thing happens to us. Our property is pet-friendly but that doesn't mean the room they are booking is and they never seem to call to get approval with a pet
When we first signed up with booking, we could view credit card details. About a year ago, they restricted cc views until 14 days prior to arrival. We spent several days trying to contact booking and get to the bottom of it. No one had an answer. They told us to contact the guest for the cc details. I don't honor a reservation without payment. For 15% commission, the least booking can do is provide the cc details they receive which was agreed to when I signed up. I now am forced to only allow 14 days out so that I can allow a valid reservation. No one will help after numerous emails and phone calls to booking.
We have a pet-friendly bed and breakfast. After the first year, we have decided to raise the pet fee as it requires much longer times to clean rooms. Hair, mud everywhere. Many people ignore the rules and allow their shedding pets on the beds. We've had to throw out sheets, pillow cases and duvets. Had one dog scratch at the door when guests left them unattended. (Against our policies). Most people are responsible and it does bring in extra money. But you do need to price your rooms accordingly because there will be damage from the few people that just don't care. (as with anything) I've thought about charging based on long or short hair.
If I can't run the guests credit card, then they don't have a reservation. So this new policy wasn't communicated to me. I tried to call booking.com but left on hold forever and I didn't have the time to wait. The bookings will go to the paying guest. Lousy customer service from booking.com.