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I am sorry that used to be the policy but now if it is a non cancellable rate you cannot mark it as a no show and avoid commission. They assume you have taken payment and do not accept any appeals.
I am afraid there is likely to be yet more bad news for you. Booking.com are totally inflexible on this issue and will charge the commission on the 11 nights. We had just this issue and they refused to waive the commission for a guest who we were unable to charge as the card was invalid.