Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
Ah, thank you. No, that is not my account.
The guest has provided 2 documents to prove he provided a deposit.
Thank you. Apparently, the guests' deposit is somewhere in the atmosphere, or they mistakenly believe they provided it. I'll ask them for details.
Here is the information on my account:
... But I have never seen a deposit nor returned one.
Something has changed. My guests prior to those who trashed the house are complaining that I have not released their deposit. I have never been asked to release a deposit before. How would I do so? This cannot be related to my desire to withhold the deposit of the subsequent guests, as Booking.com has managed to keep themselves unaware of that problem.