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Very astute. Thank you.
Ah, thank you. No, that is not my account.
The guest has provided 2 documents to prove he provided a deposit.
Thank you. Apparently, the guests' deposit is somewhere in the atmosphere, or they mistakenly believe they provided it. I'll ask them for details.
Here is the information on my account:
... But I have never seen a deposit nor returned one.
Something has changed. My guests prior to those who trashed the house are complaining that I have not released their deposit. I have never been asked to release a deposit before. How would I do so? This cannot be related to my desire to withhold the deposit of the subsequent guests, as Booking.com has managed to keep themselves unaware of that problem.