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We found it strange too, luckely the guest called us directly and the overstay was 'saved'.
The guest told me that BDC send them a message that I did not accept the payment for the reservation (?).
And yes, we also would like to know why BDC cancelled the rservation, but again, they do not respond to any message in the Inbox.
So, how can I ask anything?
Well, what I call the "Internal Messagebox" is the same as your 'Inbox' on the Extranet (I didn't know the correct name for it).
This way I send several (9) messages to BDC.each time I received just the automatic message that they will respond in 24 to 48 hours.
Afterwards ... nothing.
Now I wonder, is it me? Or is this a problem they don't want to solve? In the short time we work with BDC we experienced already some problems. BDC made cancelations on reservations that were not whished for by the guests.
So i wonder if more hosts have similar problems with communications to BDC.
I undertsand, but i just want to know what ways to go at BDC, because, when I send them a message by the Internal Messagebox, I just receive the announcement that they (normally) react whitin 24-48 hours. After that nothing, no response what so ever.
Is this just happening to us or is this the custom 'normal' reaction from BDC?
The same happens when I (finally) get to talk to someone; they promise to look in to it but afterwards .... no reactions, no respons, nothing.
I don't understand what's happening. Is this the way BDC gives service to their clients?