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If you have a cancellation policy in place which allows the guest to cancel a booking without charge, I think that the easiest option is for the guest to cancel the booking and rebook.
Guess there is no one here from @Communities Team
Don't hold your breath waiting for this fix and others ;)
Keep spamming maybe admin will react!
thank you for sharing - interesting read!
hello and welcome to the bdc partner forum.
are you having trouble logging in on the admin extranet? Do you have access via the Pulse mobile app?
Sorry to read about your ordeal!
We have implemenented a v/strict cancellation policy and demand payment upfront purely to avoid these situations. We are sure that by doing so we deter a number of prospecitive guests but at least those that book are guranteed to be serious!
Personally would not chase myself to demand payment as not worth the hassle and best to move on.
Name and shame is something else you might want to consider!
No, I am afraid not as a partner like you and not privy to any more news other than what is publicly available. You might want to drop a line to the partner support desk via the portal.