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Ontdek alles over het beheren van uw accommodatie en het extranet op Partner Help. In onze artikelen worden de vragen beantwoord die door onze partners het meest gesteld worden.
hello! Since you have a contract in place you must go through the motions to formally close your account by reaching out directly to booking.com customer support. In the meantime do not forget to block your calendar to avoid unnessary bookings. GL !
Hi! Mary typically the payment is done by the 15th of the following month and not the end of the month.
hello and welcome to the booking.com partner forum.
My understanding is that when you set up the bank account for where to recv the payments, it must be in the same country as the property but you might want to email booking.com customer service via the extranet or give them a telephone call.
Hello and welcome to the booking.com partner forum.
If the prompt is saying payout not sent then I think it is pretty clear that the payout is still pending!
Typically booking.com would pay for a guest booking by the 15th of the following month - has this date lapsed?
Also can you clarify where you are seeing this message?
hello and welcome to the partner forum.
When you enter your bank account details, do not use "copy and paste" but type yourself the IBAN number and do not use "space".
Also my understanding is that the bank account needs to be in the same country as the property.
Let us know how it goes!
hi! you are writing here to the partner forum used to share tips and ideas which I do not think is the forum to raise your issue ! You need to contact booking.com customer support for this issue as only they can help you out.
hi and welcome to the partner forum.
it looks like to me that your calendar is not set up correctly - can you check a range of dates on your calendar and see if it is "open"?
Do you have access to online banking? If yes it is probably something easy to do online and if not you can probably need to do it via your bank.
Also you might want to consider switching your payments that booking.com collects the fees from the guests and then pays you.