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Today, just received a message from Mr. Marlon that payment was processed and payment will be received in three days. Thank you for positive feedback and we really appreciated it.
We are very disappointed how your Credit Controller Mr. Marlon *** in Booking.com Singapore Team Support handled our payment. He is not very supported and don't know how to resolve the problem and help Booking.com Partners instead he is creating more problem to us and until now payment for February 2019 still not received. Last time, he promised to process the payment once the new Bank Details activated (which is almost a week). After the Bank Details activated last 23rd of March 2019. He scheduled again today 28th of March to process the payout but until to-date not happened.
I would appreciate if Booking.com look and investigate this matter for my business operation affected by long overdue of payment.