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It is good to be flexible especially when the guest requested for late check in due to their flight schedule. We always considered their request sometime they requested midnight to 2 AM (from our check in time 11AM until 10PM). But some of these guest never show after long hours of waiting. They never think that their host is waiting for them and cannot sleep properly for we are checking the CCTV from time to time for their arrival, but they simply ignore for not informing us that they are not coming. As I read some of the comments, I have also experienced that the guest arrived 2:30 AM with out informing us, when they arrived we are sleeping and the rest of the guest when the guest arrived, they push the doorbell many times and keep banging the gate that caused a lot of noise and my other guest woke up and I also wake up. I am very furious and never control myself and lectured them but still I accommodated them and received very bad review.
As I read some of the comments, I am quite agree to implement of what we set up especially in check in and check out time for we are not like Hotel that operating 24 hours.
Today, just received a message from Mr. Marlon that payment was processed and payment will be received in three days. Thank you for positive feedback and we really appreciated it.
We are very disappointed how your Credit Controller Mr. Marlon *** in Booking.com Singapore Team Support handled our payment. He is not very supported and don't know how to resolve the problem and help Booking.com Partners instead he is creating more problem to us and until now payment for February 2019 still not received. Last time, he promised to process the payment once the new Bank Details activated (which is almost a week). After the Bank Details activated last 23rd of March 2019. He scheduled again today 28th of March to process the payout but until to-date not happened.
I would appreciate if Booking.com look and investigate this matter for my business operation affected by long overdue of payment.