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Sorry to hear Ellis.
Another example of the insane New review system. It's not your fault and the only thing you can do is speak up likr all others. Find the conversation in the Trending tab or through these links:
You'll find other insane examples like this one:
Remember to vote and add your comment. Thank you
We had exactly this scenario in one of our chalets in the Alps.
Someone had this idea:
- You create two rooms in the property, one specified as "one bedroom apartment" and the other as "two bedroom apartment"
- In one room description you show only the picture of the main bedroom and in the other room description you add the photo of the second bedroom.
- As soon as one of the rooms is booked, you cancel the other one.
But the problem with this setup is that someone may book the "two" rooms simultaneously while there's actually only one. It works but it's flawed.
Another solution is to display the room with the option of 1 double bed OR 2 double beds. Most couples click on 1 double bed and so at least you know you don't need to make the second bed.
But I agree with Isle of Wight Vacations that the best practice for our chalets through BDC is to include the price of overall cleaning and only count the amount of guests.
I agree with Pristine1917:
"many guests, we're learning the hard way, will put the slider at 1 or 2 thinking they are the highest scores they can give"
So if the 1 - 10 system remains, it would be intelligent to at least have a smile :-( ......... :-) on each side of the scale.
And of course, revert to the average calculation would be smarter.
Pristine1917 and Casa BuonVento do you have any news about your situation?
First thing you can do is close the calendar, delete all pictures and info about it, and call Booking.com. Some at the support team are efficient in guiding with the rest. Be blessed.
Here is the link to the conversation:
Dear Sergei, first of all thank you for replying to many messages in different forums. Since you are active replying all these forums, would you please also reply to the hundreds of messages asking to revert the new review system to the previous average calculation? Some hosts received a note of 2 out of 10, while all categories spark with 10 in the same review. Ilaria and Jenn are doing nothing about this scandal and we'll all appreciate that you pass the message to revert the review system asap before it creates further and irreparable damage. Thank you Sergei
Location must be referred to the way the location is described in the property, not to the location per se. For that there is another review system at Booking.com after the one made about the property. So basically the only thing to change is, as Isle of Wight points out, that the rate refers only to what the property advertised.