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We dont drink instant coffee ourselves at home, so we don’t like to serve it to our guests in our B&B. We offer freshly made coffees, leaf teas and cold pressed juice for breakfast beverage options. In the room we provide coffee satchets, tea bags/ herbal teabags and hot chocolate sachets as we don’t have room service. However if a guest particularly wanted a “real” coffee we would happily make it for them.
We communicate with our guests at The Green Welly as soon as we get a booking via the extranet and then follow up a day or two before their arrival. We are always here to welcome guests to our farm and explain a little about the property and also ask about themselves to try and establish a connection, without being too over bearing or taking up too much of their time. We then encourage guests to settle in and to let us know immediately if there is anything that they require as we are always close by (but not in their space). Our breakfasts are home made with either home grown or locally sourced products including the breads, preserves, honey etc. We set a very eye catching table so as soon as guests enter the breakfast room they are saying “wow” before they’ve even tasted anything! Our guest reviews always come back to amazing breakfast and attention to detail and great hosts. We provide little extra touches around the place eg spare specs, boot polish, booklights, washable knitted slippers that go in with the laundry, cookies, colouring books/pencils for relaxation, just to name a few as well as toiletries etc. We genuinely appreciate our guests who choose to stay with us and only having the two rooms we can really personalise their experience which gives us a point of difference that our guests seem to enjoy. Being a b&b our decor is more homely I suppose and most guests seem to like our quirky sense of style. We post a lot of pics of our food and animals and promote ourselves as a cute little B&B which I think helps us to attract the type of clientele seeking this type of accommodation. Our reviews are usually a guest score of 10 or just under, if we get anything less we beat ourselves up about it, but then try to turn it into a positive. Eg “pillows too soft” we took that on board and got some firmer ones too. One lot of guests posted on TA that they didn’t enjoy our non traditional breakfast (99.9% do!) however that was the best thing ever, as we now put perfectly boiled eggs on the breakfast table (complete with egg cosy) and they are a huge hit and so easy for us as we keep chickens. Communication is important, listen to what your guests want. Sorry if this went on a bit. Thanks for the opportunity to share.
The Green Welly Bed and Breakfast