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I presume you are referring to the Visibility Booster in your extranet?
Personally, I do not find that of much help, the max pages improvement for my holiday let apartment in Edinburgh UK, is only around 2 pages by increasing the commission.
What I have done so far is getting into the Preferred Partner Programme as Adlerrp suggested, at 18% in total in UK.
Reviews from guests helps too.
Otherwise I rarely use Visibility booster on Booking.com nowadays.
Hope it helps
I'm not from Booking.com, but a holiday let apartment owner.
If your location is wrong, you need to write to Booking.com via your extranet messaging system. Also best to deactivate your listing until Booking.com get it done correctly. This may help you in the case a guest who book your place but complain it is not as described in the location listing.
Hope my suggestions help?
We had a guest from hell in May last year too! Our apartment was messed up by a guest. Though the following were what we done:
1.) For guests coming to our holiday let apartment, we send them a booking form and our Terms and Conditions to sign.
2.) They have also to make a refundable security deposit.
If they do break our T&C, we reserve the right to keep the security deposit. Though 99.9% of our little venture so far, apart from the only one who messed up above, we refund in full to guests.
However I believe you can "reject" guests who you report to Booking.com and let them be aware of the issue. I reported to Booking.com last May and they told me that the booking reference had been recorded about troublesome guests, so in the case of this guests coming back to book again, I just need to call Booking.com to report and they will reject the guest from their side.
Hope this is helpful?