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I echo these experiences and the defenselessness Booking.com leaves its so-called Partners in. The fact that there is no review system to keep track of the guests' behaviour makes them feel they can get away with anything and is one of the reasons why many use booking.com instead of airbnb. I wish someone with the appropriate skills developed an app independent of booking.com where partners could leave reviews of their guests in turn. That would only be fair and help to develop accommodation culture and the way we treat each other in the first place.