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Booking service fee should be added. Instead, they charge from total so whatever % it is they charge their % service fee from service fee as well.
100 coast + 15% booking service = 115 total
but if is charge from 115 - 15% you get 97.75, not 100, jut 2.25 less.
Who said that little money makes a big one, not for us though.
It's very convenient for us that we do not need to charge guests addition VAT or tourist tax. We do not have a service desk and its tough to run after guest who stays 2 nights for example. Nobody pays voluntarily also. Sometimes ago guest wrote in her hysterical review how we try to still from her money.
So, definitely is very convenient that booking charge from clients total payment. Unfortunately, this adds to total coast about 5%.
Our prices also included VAT but local tourist tax not.
We pay for Booking.com service from the total listed price. This includes charges for service fee from VAT.
Last month Booking added addition fee "for credit card payments". Booking.com is sending us money to our Bank account. We have nothing to do with guests credit card. This charges again are the total payment including VAT and Booking service, money that Booking.com keeps for them self.
Guests complain that they pay too much but they do not know that our prices did not change. With all coasts rising we unable to charge more than 10 years ago. I feel that something is not right.
I find this article:
"If you are living in an EU member state other than the UK and you have provided us a valid intra VAT number, under Art. 196 of Directive 2006/112/EC relating to the reverse-charge mechanism, this invoice is exempt from VAT"
Should not be on Booking.com us well.
I think we're being treated by booking very unfairly, while booking advertises his service to guests as free. Nothing is free, we pay for it so guests must pay. They should know it.
Another story is Local Tourist tax.
I posted already on this subject. If comes to Booking there are many improvements. I love their PULSE. You can easily use it while on the road. You may close the room. respond to clients questions or use your template and have booking send answeres automatically.
I have templates on Airbnb but can not put them in any order, so I need to scroll each time to find the right template. There is no option for scheduling responses as well. The new calendar on Airbnb is not as good as it was, in my opinion.
Talking about rooms or all property in bough OTA's you may list your Villa and put minimum people the reservation can be made.
You may also list the number of room or separate rooms. Separate rooms work very well if you use ical. We have a system which allows syncing with Booking. Airbnb or any modern reservation system. We do not use it (you have to pay for it). I use Booking calendar as my basic calendar and sync it with Airbnb, Tripadvisor. It works very well.
Still, Airbnb service is the best. First I do not need to think of what to charge to cover Booking "free reservation". You place price and not worry about paying for AirBnB service!
I will talk about charges and payments on other Partner Community. Booking is open to any advises so if we all get together we may be able to convince them to change the way They do business with us, Partners.
All correspondence work if is read. I look at the copy of my email sent to guests through Booking.com and have my self hard time to learn what is about. It was so much junk added to the email. I have also proved that some guests do not bother to read them at all. As you can imagine they complain about communication later on. We have a guest who did not even know the address of our place or name not to mention phone or email number. She had information on a dead mobile phone. I'm pretty sure they are getting from Booking, reservation confirmation that can be print, but nobody does it.
You do not need much to get into trouble if the guest is unhappy from start on. I'm glad my son has a lot of patience, tolerance and he loves people.
You are right it's very difficult to predict ahead of time what to expect. It's wonderful that this lovely moment happened. It's worth more than money can buy.
We are renting rooms in Zakopane, Poland. My son has most of the time personal contact with guests. I'm managing all reservation and contacts on the computer. My role is to record all reservation, answer to guests questions check and respond to reviews.
I have trouble to figure out what is best to do to impress or satisfy guests. The several time when we upgraded rooms it did not work. Guest are suspicious do not believe that anything can be free nowadays. Most even do not thank you or write a nice review.
Fortunately there wonderful guests who enjoy their stay and everything we offer, but how to know ahead of time? How to recognize these good ONES.
We are in Poland and we pay VAT. On top of it, the local government requires us to collect tourist fee.
It's pain a neck to run after every guest since we do not have desk reception. I'm not sure what we should do if the guest does not pay the tourist fee. Should we report it?
We could add it to the room price but Booking will charge a commission from it like they charge a commission from VAT. Any idea?