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Recently these risk free bookings have been added to our extranet! As yet I have had nothing but hassles.
On Wednesday I noticed that on my management site that I had a risk free booking (only by chance) showing in window was that I was to charge,new card details. On noticing that there was no new card details, I went to booking.com extranet. Only to find that on the same booking b.com we’re no longer liable for this. Telephoned b.com to be told that they had emailed my Chanel manager for me to open the room 4 days prior ( Chanel manager received no such email). So it’s hard luck more or less.I’m out of pocket even tho the person was still showing on my diary and I had no way of knowing to re- open room.
Then once again on Friday( last night) noticed again as above new card details to be charged, again there are none to charge. But YES all is ok card details on booking.com extranet, which while on the telephone to b.com I try to charge( this is before guest arrival as suspicious)
DECLINED... b.com agent also try’s again DECLINED.
Then I ask “what happen now?” I’m told I can phone the guest. Me- can you not do this? Agent - I have but there is no answer. Me - do you think that they are likely to answer me? NO
So I ask what I should do now if they don’t turn up today? I told to mark as no-show and they won’t charge me commission! FANTASTIC... no money again!
I confused as to how Fridays booking seemed to cancel itself without the email to my Chanel manager? Replacement found still to be out of pocket.
i didn’t ask to be added to risk free booking in the beginning
BUT I HAVE NOW REMOVED OUR PROPERTY FROM THUS!
Sorry to add 2 weeks prior to all this I had noticed a risk free booking the first time I had come across this. So me being telephoned just to find out what this was. Told be told by that b.com agent not to worry it’s WINNER WINNER!
Please guys be aware of this