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I too have had two of these emails sent within a space of 10 minutes. I asked them if they knew what they were doing when I received the second one? Surely the answer moving forward is to start taking our own payments, does anyone know much about this? Especially with the new charge coming next month.
I am writing in regards to your April remittance. This is currently being investigated by our payments team. One there is an update, we will let you know.
We apologize for the inconvenience and should you have any questions, please do not hesitate to ask. Additional information can also be found on our Partner Help Center: https://partnerhelp.booking.com/hc/uk.
Thank you for your collaboration with Booking.com.
Kind regards,Credit Control Team
I am also based in the UK and still waiting to be paid. Sent email to finance over the weekend and just put the phone down to that department after waiting 55 minutes for them to pick up. At the same time I was on another line to Mike based in Barcelona Booking.com - waiting for him to get back. I am so angry, he was jovial and laughing and says sometimes this happens. The lack of seriousness surrounding this incident is astounding.
Card payment taken by Booking.com, Thanks for this information.