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Answered Answered

Close/not bookable

My hote closed through booking.com due to verify location senice weeks & i contact the booking.com support but i don't get current answer 


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Account Adviso… 5 months ago

Hi Team

Thanks for reaching out!

Unfortunately, there is no direct number to contact the department who takes care of location verifications. Really, the only way is to send through a request via the extranet for this and they will reach out as soon as they are able to. 

Cheers.

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HYDERS PARK TH… 5 months ago

HI I AM SYED,

I HAVE PAID MY INVOICE AMOUNT WHICH WAS MENTIONED THE EXTERNET AND STILL IT SHOWES NON BOOKABLE SO LET ME THE STATUS OF MY PROPERTY AND SOON WE WANT TO TAKE ACTION FOR LIVE MY PROPERTY.

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Janita - Accou… 5 months ago

Hi Hyders Park, 

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services or Finance  team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.

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Petra Elite Hotel 5 months ago

Dear location verifications Team

regarding to our site through booking.com Close/not bookable since 13 days ago. and we contact booking.com 24 times and many calls to sold this issue. We need to solve this case or we will closed our site for ever with. also i will share this case with social media sites.

we open more than 8 online site as example Airbnb, Expedia, Hotels.com, all of them make 

location verifications in 24hs ( Expedia in 7 Minutes after register, Airbnb 9hs after register, Hotels.com in 7 Minutes after register) accept Booking.com you need ( 10 days as your letter) but the true time as your staff told us maybe week or, 2 week, some time month, maybe more 3 month, maybe more. every time we contact booking.com we take deference answer. why you do like this with your partner? You and we know that your company is responsible for the agreement between us. Therefore, show me as a customer any point in the agreement that indicates, requires, or provides in any way to the suspension, suspension, or partial, total, permanent or temporary closure of my hotel in this agreement.

Thank you 

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Janita - Accou… 5 months ago

Hi Petra Elite Hotel, 

Thank you for your feedback and comments. We have been escalating this where we can from this forum. 

If you haven't already please contact the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage.

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Petra Elite Hotel 5 months ago

nobody in your company he can do any thing.... eat and sleep well. i am forget your site for ever and i will let all person to don't go with booking.com

your site see 10 days not more today 100 days for our site closed. 

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Lisa Owen 5 months ago

We were closed/ not bookable since 7th October 2021 and initially told 10 days to recieve verification code letter. After 2-3 weeks we called customer support on numerous occasions and was told the "specialised team" were dealing with the issue and would contact us ASAP but to allow 28 days. It is now 12 December 2021 and we have still not got anywhere. There is apparently no direct way to contact this "specialised team" ourselves and unbelievably customer support advise that they also do not have a telephone number or email or any other way to contact them on our behalf!!!  We have escalated the issue with support several times but don't even get the courtesy of a call back or email from anyone at booking.com. waiting over 3 months is absolutely disgusting. We have complies with every request that has been asked of us.  We have calculated based on bookings that we did get prior to this verification restriction and other properties in our area being fully booked throughout this period that we have so far suffered a loss of income in the region of £9000  we are in a hopeless situation with no income to cover outgoing costs. Surely someone at booking.com must have had time to make a call and verify our property within the 3 months that we have been closed and not bookable. It is all totally unacceptable and unforgivable

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Janita - Accou… 5 months ago

Hi Lisa, 

Thank you for reaching out.  Thank you for contacting the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage. I can understand your frustrations and we are aware of this extensive backlog. The team are working through this the best they can. Thank you for your patience and understanding.