Guest makes a lot of damages but want to give bad review as well
I'm new here and last we had a group of the Netherlands who caused a lot of damage. They were at place correct and paid an extra amount to cover the damage. Now they want it back otherwise they will give us a bad review. We are just open and we want to grow. To receive a bad review could be very bad news for a starting host as us. We have plenty of pictures from all the damages and can we fight the review with Booking.com if they are not honest about their stay?
Can you give some advise please? We would love to hear how you guys solve such a problem.
Loft To Go