Partnering Company bookings through Booking.com
Booking.com sent me a booking saying via a partnering company. The phone number they provide doesn't work and I messaged my guests in the conversation section but they never recieved my messages for entry details
How do we get in contact with our guests when they book through a partnering company?
This reservation was made via a company partnering with Booking.com. Please do not refer the customer to Booking.com’s customer service — ask the customer to contact their ‘Booking provider’ for further assistance.