Problem of connection from Booking generating a lost in revenue on my side

Dear Madam, dear Sir, yesterday I was expecting a client appearing on my PMS system but when I called him, he said, he cancelled his room on Booking.com on the 27th of August. This cancellation never appeared on my PMS. He told me that a hotel in Bordeaux experienced the same problem with his reservation the day before.  After having asked my Channel Manager, they came back with the following answer that was sent to him by Booking technical services: " we are currently experiencing problems due to a faulty experiment that was live between the 27th to 30th of August 2021. The experiment has blocked some cancellations messages to be sent out". I called three different persons from Booking.com: guest and partner service and no one has helped me. I would like to receive a call from a person in charge to discuss this problem. Booking.com is responsible for my lost in revenue and I would like to have a reimbursement for the no-show. Kind regards. Alexandra Boyd Mercier



best to contact Partner Support for  assistance 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox