Answered Answered

Since September 27, my property is closed for reservation. It's been 80 days, enough is enough.😡😡

In the Partner Hub community, there are businesses that are closed for booking after my property and opened for booking before my property. How do you prioritize transactions?Look, I made a big investment and built this facility and now I can't pay my rent. Please don't make fun of us anymore. I have been closed for reservations since September 27. Isn't there a conscientious person who hears our voice?  Please open now. I also want you to call. You just ring my phone and turn it off. You do not take any responsibility. Is this how you treat your partners? Is this Booking.com, we're really about to lose our sanity. Don't respond like a robot and have the UK Outbound department call us right away.

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BrookAve 5 months ago



They will never see this, phone them and message them. 



You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Ayşın KAPLAN 5 months ago

Hey robot! You talk like I've never tried these methods. Be solution-oriented and call me now for location verification. I no longer accept your apology. There is no such partnership. A partnership is a relationship that does not victimize each other. I make a complaint, no response. I called you on the phone and you do nothing but apologize. In a word, enough, enough, enough.

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Jarratt - Acco… 5 months ago

Hi Aysin, 

BrookAve is not a robot or an employee of Booking.com, but a fellow property owner like yourself who is trying to help others on the partner forum here. I'm also not a robot but an account manager that tries to help partners here on the forum with general advice and tips. As mentioned in other posts, as a company we are aware of the backlog in property verifications and the frustration and impact this is causing for affected partners. We are working to reduce the backlog as quickly and effectively as we can. In the meantime, the best point of contact is with the partner support team, for updates specific to your situation. 

Kind regards, 


Albert Cornet 4 months ago

Hi Mr. @Jarrat im actually having same problem since 3 months ago. Im really afraid and sad about this situation. PLease let me know how we can manage this situation. thanks

Alain koll 5 months ago

Let's make a complain group on Facebook, they advertise there to put your property on booking com so people know how bad they are

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BrookAve 4 months ago


already exists  called

booking.com uk chat group


Geert Godderis 5 months ago

it's the same with me. All they say is wait, wait, wait, ........I'm not bookable since October 8, I don't get paid but have to let the bookings go through. Otherwise I will be fined. 

If they block 1% of the accommodations, for which they have to pay about 500 Euros, then they have about 25 million on their account, to do nothing. They know that we not go to court for 500 Euro, that's their strategy.

Now I rent through airbnb, VRBO (HomeAway) and own website. I'm still looking for other sites rent out.

I will gradually phase out booking. I still accept existing reservations but no longer accept new ones.

We must unite so we are stronger.

I'm not so good with Facebook/instagram, so if someone wants to create the complain group, I will sign up immediately.