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I've tried 15 times now .... still nothing ..... just goes to show that booking.com couldn't organise a round of drinks in a pub !! lol
I have tried to download my award several times, and even though it's confirmed I have won, it will not let me see it, let alone download anything !! And also, it says you will have to wait until April to receive it by post !! I'll design one myself and print it ..... I feel it would be far quicker than waiting for Booking.com !! But that is just par for the course with them !! lol. They claim to answer messages within 2 days, But I have waited over 2 weeks in the past ! Typical ! Hahaha !