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Hi I am new to this forum, been with booking.com years. Just had a guest phone me he had been charged twice for his stay! He had paid booking.com, I take payment before guests arrive, which I did in this case. Gave the guest his receipt when he arrived. Few days later he telephoned me to say I had charged him twice, I thought he was confused, I explained I had taken money from a card from booking.com not his card, I said if he looked the last four number wouldn't be his, they were! booking .com had given me his number not theirs. I will now be more aware of this in the future.