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Hello there - I have been with booking.com since 2017 and never have had any of your problems - it could be lines of communication ie their Inbox or speak to their advisers personally - the latter can be difficult in the UK as many are in touch - I found phoning in the evening or early in the morning the best
All finance problems you can email their finance team direct - you will find them under the title Financial Over view - they will them directly communicate with you
Best Wishes - Kath