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This new feature seems to only ensure the bad customer cannot return to your hotel... but can still book somebody elses hotel and continue to steal and damage property....
We are new to this business and learning as we go.
Just one month in business with BDC but already a bad experience.
one guest stole a towel and smoked in the room. We informed BDC who then passed on our complaint to the guest.
After he had been informed of our complaint the guest took revenge by writing a very bad review.
We are very disappointed by the attitude of BDC.
They know a theft has been committed, but have not banned this person from continuing to book other properties. In other words, the thief is unpunished and given opportunity to steal again from other BDC affiliates. They also refused to remove the review of 2.5, even though our ratings were 10, 10, 9.6, 2.5, and 10 around that period. It is so obvious that the 2.5 is plurile revenge for having been reported.
I have asked BDC for the guest's ID details but no reply on this.
It seems to me that BDC is only interested in making commission for themselves, and gives absolutely no support at all to it´s affiliates when there is a problem.
Worse, they do nothing to prevent a thief continuing to steal from other hotels.
This is very unprofessional behaviour.