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I had people booking on a lower non refundable rate within my 60 day cancellation policy. The reason for having a non refundable rate would be a lower price outside of the cancellation period. They were able to take advantage of the lower price even though they were within the cancellation period. Also I had put up a 4 night minimum for the non refundable rate and guests were able to book for a 2 night minumum stay on the non refundable rate. I hope that makes sense??
Does booking.com actually look at these comments? They keep sending us more ways for booking.com to make more money by lowering our rates. I think they created this forum to make us feel better. All it does is allow us to vent with no reaction from booking.com.
I yes and they get to rate breakfasts. What a joke. If someone doesn't like the way the eggs are done or the coffee is too strong they get to rate that. Give me a break. What else yet. They are asking the accommodators to take reservations without credit card information and phone numbers to make it easier to make a reservation and yet they are asking the guest after they leave to read "war and peace" and fill out questionnaires about what they ate. enough is enough. Where can I rate booking.com? I guess I just did.
I know not long ago, an accommodation on Vancouver Island in British Columbia is suing Expedia for basically the same thing. I have had no reaction from Booking.com on this topic. It would be so easy to post the fact that there may be a minimum night requirement or something to that effect. But they love the 1 night bookings..
Best thing we ever did was get rid of 1 night stays and it sounds like you don't need to worry about that either. Way too much work for the amount of money you make off 1 night stays. Give a better price for 2 night stays or even longer. 1 night stays eliminate any potential long stays. But the issue with booking.com is they do not tell a potential client a particular accommodation does not take 1 night stays. The message they receive is you are full even though you have room but only take longer stays. Booking.com just wants to take our commission without making sure the accommodators are taken care of properly. I have contacted them on a number occasions and they have never followed it up.
This is a real scam by booking.com. They get the payment from the guest when the guest books and we do not get it until they check-in. This can be months booking.com gets to use the money rather than the accommodation. We personally have a 60 day cancellation policy and cancellations within 60 days prior to arrival are 100% non refundable but yet booking.com does not allow us to access payment until the guest checks in. This is not good for anyone. We do not have an option as far as I can see to opt out of this program.
The issue is not the minimum night stay. The issue is the fact when someone inputs a 1 night stay to check on availability and prices, the message they get back is "this accommodation does not have any availability" rather than stating "This accommodation may have a minimum night stay". I am guessing most people first check on prices to make sure it is in their price range and they cannot get a cost unless there is availability, And when you have a 2 night or more minimum night stay the potential client is not able find out the price or proper availability. They end up moving on to another accommodator and I am sure places like mine which do not offer 1 night stays lose clients as a result. Hope that makes sense?