Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
All you need to know to succeed as a Booking.com partner.
Looking for expert advice on making the right decisions for your property? Explore our solutions designed to help you achieve your ambitions.
Find out how to get set up, and read about our services and features.
I am also quite small and only have two rooms. I usually greet guests and provide a treat from our kitchen. If I know I will not be available all afternoon, I will normally send an email through Booking.com to ask them to let me know what time they may be arriving, so I can ensure that I am onsite to greet them. I then provide them with directions on how they can enter their accommodation. We have pin codes not he door so they can enter without keys which makes it so much easier. I will normally text guests the morning they are due to arrive to ask their expected time of arrival. Overseas guests, I need to rely on Booking.com email system and hope they check it prior to arriving. Generally these methods work. We live onsite and don't have a front desk, so I will send instructions if I know there is a chance that I will not be here at their expected arrival time.