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Wow. I am so sorry to hear that Bob! I have decided to no longer list my property until booking.com develops a way have a deposit like other platforms for vacation rentals. After hearing your situation it is just too much risk. I have several more guests that have already booked that I am honoring, but nervously so after your report!
I am interested in this answer too! I have no way to collect a cash damage deposit for our property with self check-in. Other platforms handle this, and although I've never had a claim, not having this in place is too much risk for us. I have some booking.com reservations with no deposit coming up that I will need to honor, but am going to need to drop this platform unless I hear a way handle. Thanks for any insights!
I agree, a better damage deposit system is needed. Cash collection is not an option with self check-in. Thankfully has not been an issue yet, but I'm increasingly uncomfortable not having a deposit.
I am not getting notifications on Pulse, only emails. I've checked all settings, re installed, and customer service says it is phone settings which I have checked. Any suggestions from others that had this happen? Thanks.
Thanks for your note.
I'm still not clear about this as booking.com faq on matter says it is up to host to provid guest with invoice receipt.
Does the "Pending" change to "Paid" on the reservation page and I can simply send a copy of that once it changes? I'd love to hear how others handle this. I saw a thread about a scam on the topic so want to be sure done properly.
Regarding the 60 days, the faq also says paid into bank account in 3 business days. Is that not your experience?