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All was great until recently. Since October we have been receiving numerous, one 1week to 4 week long bookings with Names in CAPS from places like Algeria. It is November 2018 at time of writing to this thread and we have fake bookings until end 2019. I have been sending the suspected Bogus fraudulent bookings reservation numbers to Booking.com to verify and cancel but very little is done. I see 1 or two of them get cancelled but the majority do not get removed. As I get new ones, I forward them to Booking.com, but they are coming in faster than I can deal with the real business calls and bookings over the phone. We cant manually fight back by cancelling a single reservation at a time when automation is FILLING our calendars across all months, daily. I changed my cancellation policy to make is stricter. We used to have a no fee cancellation policy which worked great for us, until these automated fraudulent bookings started.
Booking.com has to implement a safety to ensure a real person is behind the booking and is truly reachable via booking.com. We need to be able to review our guests too, the way they do on Airbnb.com.
HELP US BOOKING.COM. YOUR PARTNERS ARE YOUR SOURCE OF INCOME.