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As a private boutique accommodation establishment it is certainly frustrating when guests do not arrive at a reasonable hour and then do not make any contact to advise a late arrival. We try to meet guests but in the end if we do not hear from the guests we leave an access key in a lock box so they can let themsleves in. We also have a full information compendium in each of our guest apartments so they are not left in the dark on how things work in the apartment, plus contact details etc.
But even with all this, there are still guests who arrive very late, cannot follow the instructions and information, and then ask for information which is all spelt out in the info compendium.