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And yes I'm with all you guys, firstly this would have to be the worst site to navigate and ask for help on, I can't tell you how many questions I've asked and not received answers for. Secondly our guest never responded to pre arrival emails either, rude as, actually I lie, they were allowed to arrive at 12, lunchtime and when they weren't there with no communication by 6.00pm, I told them that I was locking all doors at 9.00pm if they wanted a shower and something to eat it had to be done by then as we would be in bed at 9.00pm, surprise surprise they arrived at 7.00pm. However the next day they borrowed my guitar to take to the beach taking advantage of my kindness and generosity, they said they would return it in 2 hours. after 4 I started messaging them to no avail again, after 7 I started asking questions on the site and guess what no support there either. What the ***, I am going to do my next guest but after that I'm deleting this site as I don't like being mucked around by "partners". anyone know of any other accomodation sites that I can go on, I'm all ready on Airbnb and they are fantastic, no problems at all from day one. Shame on Booking.com, had so many dreams with this...