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I sincerely feel for all those who have yet to be paid. DISGRACEFUL!!
Although I did get paid on Friday, I'm still seeking compensation equivalent to their 15% commission...
To whom it may concern
In view of current events in which you were not only 10 days late paying me my money for guests who stayed at my property in April, but were also unable to give any reasons or timescales for over a week, I feel the very least that your company can do is reimburse your commissions to those affected?
I literally spend hours each day trying to find out what was going on through phone calls, messages, emails and forums to try to get answers, but to no avail! Despite this, I continued with my existing bookings and didn't cancel any forthcoming either. Nor did I mention booking.com s incompetence and poor service to guests.
Therefore, please arrange for a refund of £160.70 (equivalent to 15% commissions) to be paid to me as a gesture of goodwill as lets be honest, the company doesn't deserve to keep this and should attempt to rectify their 'technical errors' and poor handling of this.
My complaint (along wirh many others) is with Watchdog, therefore feel its also in your public interest to compensate your 'partners' of which booking.com need to survive as a business.
I look forward to hearing from you.
@Skyline10 Yes, I will do that too! Also i'm still pushing for compensation. Been an absolute nightmare!! FYI others, I bank with Barclays and when I logged in at a couple of minutes past midnight (yes that eager) the money was 'in' Good luck everyone! Lets catch up back end of next week re compensation progress? Hope you all have a good weekend!!
PAID! Hallelujah!! Now for compensation!! Good luck everyone!!
Which paper? I've now got friends who have booked via booking.com for 1st June football, getting their reservations cancelled. I just explained that them its probably because owners have lost faith that they will get paid. The knock on effect has started!
The 'latest' response...Why is the bank transfer STILL not received in my account? Please send proof that you have processed asap! I'm still persuing Watchdog until I not only receive my money for April, but also an offer of compensation!!
We have forwarded your message to a specialist on this topic. They generally respond within 4 days. Nothing else is needed from you in the meantime.
The Booking.com Team
The email off ''Katie' or 'Casey' is utter rubbish! Merely telling us what we already know! 'Theres a delay'! As for bank transfers taking up to 10 WORKING days, this is not true, and merely another tactic to bide themselves more time. As I said yesterday after that standard email, IF they had successfully processed a bank transfer, it would be in our accounts now. I am still continuing with messages and tweets to raise awareness and pressure as the situation is still the same... WE HAVE NOT RECEIVED OUR MONEY! Please all email firstname.lastname@example.org and don't assume that this issue is resolved as it isn't.... No money, no specific issue given, no offer of compensation, no answer as to what will happen with £ from May bookings either (which quite frankly I can't wait to get out the way!) All my availability is closed off past 31st May, luckily I was only opening availability 'month to month'. Fortunately, I've got an Air BNB booking this weekend so only have another 3 days to get through literally penniless!! :(
Lets hope the £ shows up a.m and they aren't just biding time. Seems odd to me that they have said transfer done today but not showing. Usually takes 2 hours max?
I agree. Thats the very least they could do as still made money off transactions! I've just registered with Expedia and already on AirBnB. Fingers crossed we receive £'s tomorrow!! I NEED wine after this unnecessary stress 😫