Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
I have just had this happen with a guest who said they had never received the check in info I sent via the portal. The portal shows the message as delivered. My check-in instructions are too long to send via text as I have different options for day and evening check ins. I will now make sure I text all future guests and ask for their real email address to send the info on to. However that's more admin and time. I have messaged booking.com for an explanation and will also now ask if this particular guest was registered with the site or not. If not and that is why they did not receive the message, I will also be asking booking.com if they can set up an autoresponder message to hosts advising them that their message will not reach the guest for this reason. However from other posters it sounds as if the messaging portal is quite unreliable. I'm not happy that I'll probably get a bad review as a result when all of the info was sent in good faith.