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I called the Support Team this morning for information about the e-mail from Noreply@booking.com and the support person who came on line from Booking.com said that the e-mail was legitimate. A few minutes later I got a call back from the support team at Booking.com asking me to send a screenshot of the e-mail to her. She didn't seem to know what she was doing. She also said that I should not be receiving any direct e-mails from Booking.com and all e-mails should come through the Extranet. I receive many e-mails from Booking.com about guests registrations and cancellations/changes. Does anybody else receive e-mails from Booking.com?
I fiind this type of communication confusing since my business is already registered. It also causes some worry that my business will be interrupted due to this verification not being completed. This is not good business on the part of Booking.com...
Can I change the amount of Taxes charged to the guests? I understand that some B&B's only charge 5% tax. Yet, I see Booking.com is charging my guests 10% city tax and 10% other tax. How can this be lowered?
Hi where do I find the option for Virtual card payments? I am sure that I asked Booking.com not to include me in the virtual card payments option. I would like to have a better understanding of this system of payment. Thank you for your advise. You are being very helpful.
How much less do you charge your guests if they book with you directly? I am interested in doing this too. I have a small B&B (only 3 rooms) and the bookings die down from April to August because the majority of guests are coming to the North to see the Northern Lights (Aurora). I would like to boost up the bookings during the down time. Any thoughts on this? I would appreciate it.
I like to have some control over my bookings and payments. Furthermore, I do not like the idea of having another business control my banking for me. As you can see from previous comments, there are delays and misunderstandings which cause too much grief sometimes. I just had a guest say that she was charges twice, once by Booking.com and once by my B&B. Now, Booking.com paid the guest for the overcharge and they are invoicing my B&B for the overpayment. I would not mind paying a overcharge if I had the proper paper trail, such as bank statement from the guest and the payment by Booking.com. However, none of the paper work has been copied and sent to me. So, I may be out of a lot of money, over 500.00. How do I get this matter sorted out? I am certainly not happy about this. I did not sign up for virtual payments it was basically a feature that Booking.com added to the payment process without my consent. I am considering doing my booking differently now.
Has anyone else had this problem with virtual payments?