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This reading is interesting, Ive had my little 4 bedroom B&B in Australia for 17 years, since listing on BCM Ive had more cancellations in the past year than in the previous 16 years of operation, I recently changed my policy to 50% paid on booking and 50% paid on arrival, with the first amount as the non refundable deposit, this has slowed down cancellations but not stopped them as many bookers don't read the policy until they decide to cancel, then I have to spend time responding to BCM who advocate for the guest for a free cancellation. Now Ive resorted to limiting advance booking time on BCM to 60 days as another problem was people booking 9 months in advance then cancelling a couple of weeks before arrival. Anyone who has ever overbooked on BCM will know how staunch they are with their own policies yet it seems total flexibility is expected from the host in favour of the guest, for my property cancellations are usually pretty quickly snapped up and its the work involved that causes the problem as I am jack of all trades and really don t have time to micromanage, which is ironic since this is why my property is listed on websites such as this, my recent experience has been BCM negating themselves from an overbooking blaming my channel manager and my channel manager blaming BCM, with me stuck in the middle not only relocating the guest but having to pay the difference as the only accommodation I could find was an upgrade, and while Im whinging whats this all about BDC sometimes taking virtual payment and sometimes not! Yet another phone conversation I have to have on a very busy day.
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