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Ilaria, Thank you for your automated message attempting to calm the reactions, but if what you say is actually the case, then why on earth would we still be getting "Automated" responses back from Credit control and finance saying that the issue is with OUR banks? this makes NO SENSE! I have received the exact same automated response 3 times now after contacting your finance department and all of those responses saying that the payments were rejected by my bank...every time I get that response, I also contact my bank (Royal Bank of Scotland) and every time I have advised that this is NOT the case....they can see previous deposits into the acccount on a monthly basis but nothing at all attempted in the Month of May. They had also advised that they would NEVER decline a payment going INTO the account. What is actually going on. Could you please ask someone to clarify with certainty? but before that....could BDC please get their heads together and figure out how to tell their supposed partners the truth...IE, non conflicting information? This is sad.
Exactly the same here. sadly, I have been trying to contact them since the 15th...the responded the first time saying they have been advised the some partner properties payments have been declined by their banks?? I don't get that. I contacted my bank regarding this and they said they have not had any attempt to deposit into the account since April. (for the March invoice). I tried contacting them again and again and finally only get the usual..."we attempt to respond within 1,2,or 3 days"....that timeline keeps changing by the way. I'm REALLY starting to wonder if I should cancel booking from upcoming guests because of this and let booking.com deal with that one?
Hope you hear something soon.