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If Booking.com took payment in advance there would be no issues. It’s nothing to do with not accepting payment on arrival as the majority of bookings are fake ones. They see a loophole in your system and use it for whatever reason they do this for. Visas, money laundering or whatever. They don’t pay or communicate or turn up, so I have to cancel via phoning Booking.com. This often means hanging on for 15 mins through incorrect voice prompts. This is after having to email these clients 3 times. An admin nightmare, plus it blocks the room. I never get any issues with Air BnB. Please change your policies.
Boshdal, I don’t do live bookings for that very reason, plus I might get a booking with Air BnB which takes priority. It would be awkward to cancel another booking.
@Sergio S. I agree. Booking.com must take payment up front. I have also been asking them for 2 years now and they’re still thinking about it! Honestly if they don’t change soon I’m not going to use them any more. Air BnB have got their business model right.
@Boschdal. It’s not a case of a guest staying and not paying. They make fake bookings and have no intention of staying. It’s either to obtain a visa or money laundering. It doesn’t happen even once with Air BnB so it’s because they know Booking.com operates this way. It just blocks the room until you’re able to cancel and causes unnecessary admin. Then you have to call them to cancel and spend anywhere from 10-20. Ins holding on for them to answer. That’s a whole other issue!
Please, Booking.com take payments in advance to avoid scam bookers and last minute cancellations from blocking the room.